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Service Policy

service support

pre-sale service:


Application consulting: Our consulting experts have insight into the application of cutting and welding technology worldwide. We are always ready to provide you with information consultation on products, prices, technology, industry solutions, etc., and share our valuable knowledge with you to help you do Come up with an optimized solution.

Inspection and reception: You can make an appointment to visit the exhibition hall, visit the company on-site inspection, and we will provide you with professional reception staff.


On sale services :


Installation: We will be responsible for the free installation and commissioning of the equipment you purchased, so that the machine can be put into use as soon as possible.

Training: Our Huagong laser headquarters has a "laser processing technology training center" to provide your technicians with equipment operation, maintenance and process technology training for free. After the equipment is installed and commissioned, we can also provide operators with on-site training and guidance according to your needs until your technicians have the ability to work independently.


After-sales service:


Maintenance: Free one-year warranty for your purchased products, lifetime maintenance. During the warranty period, if the equipment fails and the parts are damaged (except for human factors and force majeure factors), our company is responsible for repairing them free of charge and the required replacement parts are provided by the company (except for consumable parts). If the warranty period is exceeded, maintenance costs will only be charged at the cost price. At the same time, you will enjoy the software upgrade service for life from the date you purchase the machine. When maintenance service is needed, our engineers will provide a quick response.

预防性的维修。 Preventive maintenance. Depending on your needs, we can perform regular maintenance on your machine or provide it when you need it. Regular adjustment and calibration of the machine guarantees optimal performance. Some potential problems can also be resolved before they break out so as not to affect production efficiency.

服务网点。 Service outlets. We have established a complete marketing network in China, and at the same time, the international marketing network has also continued to develop. You can check our service outlets on our website. After-sales service response time is 4 hours. After receiving a call for repairs, the after-sales engineer has a clear reply within 24 hours. Or arrive at the equipment site.

在线服务。 Online services. We have established a variety of online service channels. You can contact us through the customer service phone, customer service email, website online, website message, WeChat public account and other channels to get the services you need.


Spare parts: Using original spare parts and wearing parts can optimize the machine's production efficiency. We can guarantee sufficient spare parts, promise you the best price, and fundamentally control the quality of maintenance.


Maintenance


Maintenance flowchart


400-888-8866

Huagong Falilai Cutting Welding System Engineering Co., Ltd.

Address: No. 3, Huagongyuan Road, Donghu High-tech Development Zone, Wuhan

Email: farleyinfo@hglaser.com

Phone: 027-87180277 Fax: 027-87180210

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For inquiries / feedback related questions, please call the service hotline: 400-888-8866

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